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TERMS & CONDITIONS

FURNITURE & CUSTOM ORDERED PRODUCTS

We DO NOT Offer Exchanges OR Refunds with Furniture & Customer Orders. 

A Custom Order is defined as a product which is specifically made for you OR a product which is ordered in from our supplier on your behalf. 

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Our Service:

At Concrete Timber & Steel we provide our customers with custom made, unique and quality pieces of furniture. We create our beautiful pieces by sourcing the finest of natural materials, and pairing these with high levels of craftsmanship, to produce individual pieces that you will love for years to come. For more information on our products, materials or our design process, please contact us at: info@concretetimbersteel.com.au. We reserve the right to make modifications to our service at any time, without notice or consequence. Furthermore, we reserve the right to refuse service to any person that we deem as having misused our service or website, or used it in an illegal manner or for an otherwise prohibited purpose.

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Conditions: 

Our 14-day exchange/return policy does not apply to Furniture.  Furniture purchases cannot be exchanged, cancelled or returned.   

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Custom Orders:

A Custom Order is defined as a product which is specifically made for you OR a product which is ordered in from our supplier on your behalf.   

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Change of Mind: 

Please choose carefully as we do not accept return or exchange with Furniture items if you simply change your mind or make a wrong decision.    

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Please Measure Carefully: 

It is the customers responsibility to measure the space correctly, we will not accept returns or exchanges for items that have been measured incorrectly.  

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General: 

Our products are suitable for domestic use only. Unless specified ALL products sold are indoor use only & any warranty will be nil & void if placed outside, including outside under cover.  

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Recycled Timber Products:

Recycled timber products are made from old houses and building materials. Due to the nature of recycled timber the products will come with some natural imperfections. It is this type of timber that gives this furniture a unique and individual charm. Sometimes cracks/splits may occur in recycled timber. This is a natural occurrence of this type of timber and is no way a fault. Timber will then be used to fill these cracks which will blend in with the appearance.The colours on the timber will vary from piece to piece. You cannot request a certain colour as all pieces come in their own individual colour and finish and no two pieces will ever be the same. This is part of the rustic recycled charm of this furniture. If you have any hesitations please avoid purchasing these products.

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Concrete Products: 

Our concrete products are made in house. The properties of concrete are such that it will expand and contract and it is a natural occurrence of this that minor splits & cracks will appear over time. This is part and parcel of concrete and is a normal part of the pieces design and finishing. 
With concrete we can never guarantee 100% that these minor split/cracks will not occur. If you have any hesitations please avoid purchasing these products.

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Steel Products:

Our steel products are manufactured from reclaimed materials that would otherwise go to waste. We are committed to sourcing our materials locally and although we have a preference for using recycled and repurposed materials, it is occasionally necessary to purchase new, if the right materials cannot be otherwise sourced.

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Handmade Disclaimer: 

By purchasing our products, you acknowledge that there may be a variation in material, colour, finish, craftsmanship and slight variations in dimensions between each piece and between the items displayed in our stores. The majority of our products are handmade pieces from unique reclaimed materials, which have imperfections that add to their stunning handmade nature with we do not see this as a fault of the item and exchange/return will not be permitted based on this. It is your responsibilities upon delivery of the item to thoroughly inspect.  

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Product Issues: 

For product issues it is at Concrete Timber & Steel's discretion to offer either a repair, replacement or part-replacement.
If items are received damaged or incomplete, Concrete Timber & Steel must be notified within 7 days of receiving the item.

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Lead Times:

Lead times will vary depending on the item ordered and our suppliers turnaround times. We will endeavour to have your item within the specified time frame however some delays may occur that are outside of our control and our suppliers control, this includes delays in shipping & internal Transport delays. We will notify and keep you updated of any delays arising. Concrete Timber & Steel will not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. 

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Delivery:

You will be contacted the day of your schedule delivery date, in the morning with an approximate time. Capped price for unlimited items, includes GST.  

It is your responsibility to be available to be at the nominated address to receive your delivery or have someone else available otherwise redelivery charges may apply. If you unpack your purchase & find any issues we require you to keep your original packaging so that the item may be returned back to our supplier. 
If you change your mind once your product has been delivered to our warehouse a 20% restocking fee applies.

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Inspection of Goods:

All items must be thoroughly inspected on delivery and any damages must be reported & photographed as soon as receiving & an email sent to info@concretetimbersteel.com.au. We will not be responsible for any damages unless we are notified within a 24-hour time frame. 

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Stock Levels:

In the rare case that Concrete Timber & Steel cannot fulfil your order due to stock levels/oversold/sold out - Concrete Timber & Steel will refund any monies paid in full to the customer. We will also endeavour to find an alternate product/s for you to choose from if you wish. 

This website is wholly operated by Concrete Timber & Steel and your use of this website is governed by our Terms & Conditions. Please take a moment to view our policies.

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Furniture Product Disclaimer:

Product images are for illustration purposes only and may differ from the actual product.
Concrete Timber & Steel products are only for indoor use only, unless stated otherwise. Warranty is from Concrete Timber & Steel invoice date.

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Acceptance of Terms: 

Accessing and purchasing from the Concrete Timber & Steel website indicates that you have read and acknowledged our Terms & Conditions, Delivery and Returns & Refund policies. If you do not agree with these policies, please do not use our site.

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Copyright:

All content viewable on our web site is subject to the copyright of Concrete Timber & Steel. This includes, but is not limited to, text, logos, graphics and photographs. The entire content is protected under Australian copyright laws.

You are free to view, print or download portions of material from our web site, provided it is used for informational and non-commercial purposes only. The copyright of any downloaded material remains with Concrete Timber & Steel and can not be transferred.

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Warranty:

All workmanship is guaranteed for one year from the date of purchase. Fabrics are not covered by this warranty. Warranty does not cover damage caused by negligence, wilful damage, misuse or failure to care properly for goods. 

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Indemnification:

Concrete Timber & Steel accepts no responsibility or liability from your use of this website and you will defend, indemnify and hold Concrete Timber & Steel harmless from and against any claims, damages, costs and expenses as a result.

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Updates to Terms & Conditions:

Concrete Timber & Steel retains the right to update and make changes to these Terms & Conditions at any time without prior notice. This may be necessary when introducing new services and products. Any updates placed here will take immediate effect, replacing any previous statements.

©2020 by Concrete Timber Steel

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